Download the free Neo Smart Blinds App, create an account, and follow the setup instructions.
The app is designed to guide you through a typical configuration process. However, for in-depth instructions and troubleshooting, please consult the sections below.
After creating a new account, or when logging into an account that is not associated with a Neo Smart Blinds Controller, you will automatically be prompted to add a Controller.
More DetailsYou can also initiate the Neo Smart Blinds Controller add process anytime by selecting “Add a Controller” in the menu.
Behind the scenes the Neo Smart Blinds Controller add process consists of two parts:
1. Connecting the Neo Smart Blinds Controller to your home WiFi
2. Associating the Neo Smart Blinds Controller with your account
Note that you will not be able to control your blinds until you have added at least one Neo Smart Blinds Controller to your account.
Install your Neo Smart Blinds Controller somewhere central with a strong WiFi signal. An LED underneath the Neo Smart Blinds Controller will turn on to indicate it is receiving power.
More DetailsWhen choosing the location(s) for your Neo Smart Blinds Controller(s) you must ensure that:
1. The Neo Smart Blinds Controller receives a strong WiFi signal from your router
2. All of your motorized blinds receive a strong radio signal from at least one of your Neo Smart Blinds Controllers.
These factors may be hard to assess before using the system, so take your best guess. You can easily reposition your Neo Smart Blinds Controller(s), or add a new Neo Smart Blinds Controller at a later time.
After choosing a location, plug your Neo Smart Blinds Controller into a reliable power source using the adapter and cable that came with it. Alternative use any standard micro USB power supply capable of supplying at least 1000mA of current.
Press the “S” button for 10 seconds, then press “R”. The LED will blink blue faster after the “S” has been held for a full 10 seconds.
More DetailsYou need to transfer your home’s WiFi information (network name & password) to the Neo Smart Blinds Controller so it can access the Internet. This is done by first putting the Neo Smart Blinds Controller into a special “Setup-Mode”.
A Neo Smart Blinds Controller is in Setup-Mode when the LED underneath is blinking blue. (The first time you plug in your Neo Smart Blinds Controller it will probably start in Setup-Mode.)
You can put a Neo Smart Blinds Controller into Setup-Mode anytime by holding the “S” button for a few seconds. However, when adding a Neo Smart Blinds Controller to your account for the first time we recommend holding the “S” button for a full 10 seconds, then pressing “R”, which wipes the memory clean of any past WiFi network information, providing a fresh start.
Adjust your WiFi settings to connect to the Neo Smart Blinds hotspot.
More DetailsWhen it’s in Setup-Mode (LED blinking blue), your Neo Smart Blinds Controller creates it’s own WiFi hotspot. From a computer or mobile device it will appear on your available list of available WiFi networks as:
Neo-Smart-Blinds-XXXX(Where XXXX are four random characters.)
You must connect your phone, tablet, or computer to this hotspot to continue to the setup process.
This is done differently depending on the operating system of the device you are using. See the videos for Android and iOS to the right.
After connecting to the hotspot, you should wait about 10 seconds before returning to the app. Your phone may notify you that this access point does not have Internet access, and ask you whether you want to remain connected. You should confirm that you do before continuing.
Select the WiFi network your Neo Smart Blinds Controller should use, then enter the network password.
More DetailsYour Neo Smart Blinds Controller will automatically scan for the WiFi networks available in the area. Select your home network, and enter the password.
If you don’t see your WiFi network on the list, you can try rescanning. If you still don’t see your WiFi network after rescanning, you will need reposition your Neo Smart Blinds Controller.
To reposition your Neo Smart Blinds Controller, simply exit the Controller add process, move your Controller closer to your router, and start over.
Creating a WiFi hotspot takes a lot of power. While the WiFi signal may look strong (i.e. have many signal bars) before you connect, it can significantly drop in intensity while the Neo Smart Blinds Controller is also transmitting information. Keep your phone or tablet within a few feet to minimize transmission distance.
If this problem persists after several attempts, contact technical support.
After connecting to the hotspot, you should wait about 10 seconds before returning to the app. Your phone may notify you that this access point does not have Internet access, and ask you whether you want to remain connected. You should confirm that you do before pressing “Next” in step 3. Otherwise you will see this error message in the app.
This can happen for a few reasons:
This error message appears if your Neo Smart Blinds Controller has already been added to another account. For example, an account you created with another email. A Neo Smart Blinds Controller can only belong to a single account, so you must delete it from the old account before adding it to the new one.
If you have not already added it to another account, contact technical support.
After adding your Neo Smart Blinds Controller(s), you will need to add your blinds. This can be done by selecting “Add a Blind” from the menu.
More DetailsBehind the scenes, adding a blind consists of two parts:
1. Creating a virtual blind in the app.
2. Pairing the physical blind in your home with the virtual blind in the app.
Note that you will not be able to control your blinds until you have added at least one Neo Smart Blinds Controller to your account.
Choose the room that the blind will belong to, or add a new one, then give the blind a name. Note that you can add up to 14 blinds into a single room.
More DetailsWhen naming your blind, try to use a descriptive name (e.g. East Wall, or Bay Window) so that you can easily identify the blind later.
While renaming a blind is easy, grouping it into another room later requires many steps. Think carefully about how you want to group your blinds into your rooms, so as to avoid needing to change this later.
Put the blind into Pair-Mode by pushing the red “P” button for 2-3 seconds, or using the remote.
More DetailsIn order to control a blind, it must be paired with the app. This requires you put the blind into “Pair-Mode”, then send the blind a special signal, pairing it into the selected room. How you put a blind into pair-mode depends on the type of motor it uses.
Typically this can be done in one of two ways:
Send the pairing signal by pushing the “Pair” button. The blind should again jog back and forth. If you see that happen push “Okay it worked”, otherwise push “Retry”.
If sending the pair signal doesn’t work the first time you can try sending the signal again by pushing “Retry”. However, if it doesn’t work after several attempts you should try one of the following:
This can occur for several reasons:
To reposition a Neo Smart Blinds Controller that is already associated with your account to a new location with access to the same WiFi network, simply unplug it and replug in the desired location.
More detailsWhen powered back on, the Neo Smart Blinds Controller should move through four states:
If successful the Neo Smart Blinds Controller will get to state 4.
To reposition your Neo Smart Blinds Controller somewhere with a different WiFi network, delete the Controller from your account, then re-add it once in the new location.
This is likely because the WiFi signal is not strong enough in the Neo Smart Blinds Controller’s new location. Move the Neo Smart Blinds Controller to a position with a stronger WiFi signal.
